Customer stories

Sensitive RAF war memorial tells a poignant story at Runnymede

Since the First World War, the Commonwealth War Graves Commission (CWGC) has been maintaining 23,000 sites of Commonwealth war graves and memorials across the world. In 2017 it established a separate charitable foundation with a complementary role to enhance the public engagement and educational value of its sites for current and future generations. The sites are very sensitive places of quiet reflection, making any form of on-site interpretation extremely challenging, which is where Info-Point was able to help.

Pier entertainment goes digital at Swanage

Following a successful Heritage Lottery Funding bid the Pier underwent infrastructure improvements, including a cafe, shop, and new digital interpretation available exclusively to visitors on the Pier via an Info-Point network.

Ryhope Pumping Station - accessibility substitution

The challenge was a Grade II listed Victorian steam pumping station. Providing ambulatory accessibility to some key parts of this complex structure is just not practicable. The building is leased by the water company to a volunteer group, that work hard to maintain and improve it, and to open it part-time so that people can appreciate their industrial heritage.

AR tour and live nestcam

Our Lady Star of the Sea’ is a late-Victorian Catholic church situated in Lowestoft town centre on the East coast of England. As part of a major refurbishment the church wanted to improve its visitor experience in a way that was robust and suitable to its challenging coastal and urban environment.

Landscape Partnership Opens Up Industrial Heritage

The North Pennines Area of Outstanding Natural Beauty (AONB) and UNESCO Global Geopark is a stunning landscape of open heather moors and peatlands, attractive dales and hay meadows, with intriguing imprints of its mining and industrial past.

NT Petworth Landscape

Petworth House in West Sussex faced a series of interpretation challenges following three years of archaeological investigation in their Capability Brown park. Not least was how to interpret a landscape without spoiling it in the process. They also recognised that their house visitors often missed out on engaging with the park as part of their visit.

Vindolanda Roman Fort to have live updates

World famous as an important Roman fort near to Hadrian’s Wall in Northumberland, Vindolanda is both a major tourist attraction and an archaeological work-in-progress. Each Summer, a team of archaeologists drawn from across the globe carefully uncover its story and conserve its artifacts, making it a permanently ‘live’ dig.

Whithorn - inside and out

Whithorn has an important story to tell about its archaeology and its pivotal role as an early Christian site. The Whithorn Trust is important to the local economy and community, but faced the significant challenge of a rural facility, with limited internet connectivity and a limited pool of volunteers to provide a human-guided experience on demand. Led by the Trust, the community undertook an HLF grant-funded project to develop the museum and cafe, and to build a life-size replica of a local Iron Age roundhouse.

Historic religious building - Tour

Edinburgh-based Partner, Abound Design, faced a challenge to produce a variety of interpretive materials including an audio tour app within a modest budget. The client was Jordans Quaker Meeting House in Buckinghamshire, which Abound Director Russel Eggleton describes as 'the Quaker Westminster Abbey' due to its association with famous names from the movement, such as Penn.

Combe Mill - 24/7 information

Combe Mill in Oxfordshire uses two Info-Point units to enhance its interpretation and improve accessibility. One unit covers the two floors of the mill itself, while the other covers the separate tea room and the car park, and can be used even when the part-time and volunteer-run museum is closed. Phones can connect to either Info-Point and will then switch over automatically as the visitor moves about the site. The Mill, which was a workshop for Blenheim Palace, uses QR codes on some exhibits to take users direct to videos of the mill in steam.

South Atlantic - connectivity solution

The Falkland Islands museum, serves the many cruise ships that visit this remote place. Internet access is both difficult and expensive, so the museum decided that Info-Point was the way to go in order to provide supplementary visitor information in the outdoor area around the museum.

South Downs - Walking trail

Walkers on the South-Downs Trail can use their mobile phones to download trail guides and to watch old films and audio-visuals of farm life in former times while visiting the information barn at Saddlescombe Farm. However, ranger and warden Graham Wellfare had always wanted to extend the service to the 'Traveller's Rest' Cafe. Two years later, on hearing of the development of intelligent networking he returned his unit for an upgrade and now serves both locations 24/7. 

Great Orme - audio trail

Conwy Council’s Green Links Trail needed to give visitors information outdoors, where there was no IT infrastructure and poor phone reception, but a cafe and an old toll booth with power available. Through their interpreters, Monty Funk, who authored the creative content, they developed audio trails and downloadable leaflets and use Info-Point to deliver them.

NT Hardwick Hall - discreet interpretation

The National Trust's Hardwick Hall has installed Info-Point in its Long Gallery in order to provide a novel way to understand its collection of paintings and tapestries, while reducing the intrusiveness of interpretation. Presenting the portraits on visitors' smartphones so that they can be analysed as Elizabethan 'selfies' gives a new perspective that makes the imagery more accessible to younger visitors.

Community archaeology with 24/7 public information

Oakham Castle is a Norman motte and bailey castle that has survived in the centre of a small town, but been much altered over the centuries and much of its former structure is unknown.

In 2018 University of Leicester Archaeological Services (ULAS) and Rutland County Council carried out a Heritage Lottery-funded community dig to explore further some tantalising glimpses of stone walls that had been found during a 2012 Time Team programme.

Scottish mountain - archaeology

The National Trust for Scotland were wrestling with the problem of how to provide interpretation of an archaeological site in a harsh outdoor environment on the lower slopes of Ben Lawers National Nature Reserve. Then an Info-Point leaflet arrived.

Extending church guides in a rural parish

St Mary’s Church, Frittenden, has recently implemented the second phase of an improvement project with support from the Heritage Lottery Fund. Inside the church the focus is on improving accessibility and amenities, including updating the existing church guides and making digital versions downloadable by visitors through the use of an Info-point unit. A smartphone tour and other material have been created entirely by the team of volunteers.

Medieval Church - video tours

The original home of John Wesley's family of Methodist fame, St Andrew's, Epworth is a historical pilgrimage destination that is also an active church. It needed to minimise disruption from visitors and interpretive materials. An Info-Point positioned securely inside the church provides personal video tours, accessible both inside and outside, even when the church is closed or holding a service.

Stoke Bruerne - Interpretation on a tow-path

Stoke Bruerne is a Canal and River Trust museum site in rural Northamptonshire. In order to open up some of its film and oral history archive to the public, and explain how locks work, they installed an Info-Point unit at the entrance to Blisworth tunnel, using an old stable to house a solar-powered unit.

Snowdonia - three multi-lingual sites

Interpretation in Wales demands both English and Welsh. Info-Point comes by default with an 'intelligent' multi-lingual module. When activated, each individual user is able to instantly switch to their preferred language, which changes both content and navigation. Both text and media files can be identified in terms of language and the module can make a best substitute in the event that a piece of content is not available in a particular language.

NT Basildon Park - Oral history archive

This restored palladian mansion has a rich archive of oral history recordings from both above and below stairs. Organised for navigation by theme, these are now available to visitors during their house tour via an Info-Point unit. Following this success, Basildon had the idea to add automated time-lapse webcam video of their conservators at work.